Frequently asked questions

Q. What is a .travel domain?
A. .travel is an internet extension specifically for the travel and hospitality industry. Unlike .com, .co.uk, or .org, .travel is the definitive domain for all things travel. Holders of the .travel extension, such as winningbreak.travel,  have to be accredited as genuine travel providers by the travel industry registrar, and are required to demonstrate that their website is used on an ongoing basis specifically for travel purposes.

Q. Who operates winningbreak.travel?
A. The winningbreak.travel website is operated by Winning Break Ltd, which is a specialist adventure holiday and activity travel company based in Cumbria, England. The full registered office address is on the About Us page, and the company number is at the foot of every page.

Q. Where can I get detailed advice or support for an activity or holiday?
A. Please contact the supplier of the activity or holiday directly using the contact information provided on their website or contained within their booking terms and conditions.

Q. What is the difference between winningbreak.travel and a travel agent?
A. A travel website such as winningbreak.travel identifies travel opportunities and products, and provides search and booking tools to enable you to make your own choices about what you would like to do, and for you to book directly with the supplier(s). A travel agent will generally advise you on travel options, may form separate elements of holidays into a package for you, and act on your behalf to book the holiday with suppliers, provide itineraries, etc. A travel agent will normally be accredited by an industry organisation such as ABTA, ATOL and/or IATA (see next question).

Q. What do the ABTA, ATOL and IATA logos mean?
A. The Association of British Travel Agents (ABTA) maintains a strict Code of Conduct. The ABTA Code aims to ensure that you receive the best possible service from an ABTA Travel Agent before you book your travel arrangements, through the booking process and the after-sales service and information you get, to the way they handle any complaint you may have. ATOL protection extends primarily to customers who book and pay for air holidays and flights in the United Kingdom. The purpose of IATA accreditation is to formally recognise travel agents that are authorised to sell and issue international airline tickets. Note that winningbreak.travel does not have any association with any of these organisations and is not required to do so. You should check before booking that you are provided with adequate protection by the company that you book with and/or by other means, such as an insurance policy.

Q. What are cookies and how can I protect my privacy?
A. In accordance with industry standard practice, we use cookies to track your visits to this and other linked websites in order to manage your booking, your discounts where applicable,  and our commission payments from holiday suppliers. A cookie is a text file that identifies your computer to tracking servers. Cookies in themselves do not identify the individual user, just the computer used. Cookies are not used to collect any personal information. You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The way in which you do this depends upon the web browser which you use. Please refer to the "Help" function for your browser. If you accept cookies, they may remain on your computer for many years, unless you delete them. Turning off cookies may limit your use of this website and linked websites, and many other websites on the Internet. Please note that linked websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. The Network Advertising Initiative provides a cookie opt-out tool which you may choose to use. Google, as a third-party vendor, uses cookies to serve ads on this site. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Q. I have a question about a booking made via the Property Search or Tour Search tools on the winningbreak.travel website.
A. We have a support page specifically for accommodation and tour bookings made in this way. Please go to Hostel & Tour Booking Support.

Q. You haven't answered my question. How can I contact winningbreak.travel?
A. We welcome your communications and feedback. Please contact us using the information on the About Us page.